Casino Executive Host - Multi-Lingual Vietnamese

1 Vacantes
Publicado el 15 de enero en

Comedian en Atlanta, Georgia

Descripción
  • Categoría: Entertainment
  • Subcategoría Comedian
  • Localidad: Atlanta
  • Activo desde: 15/01/2020 - 06:44:56 am
  • Jornada: Full Time
  • Tipo de Contrato: Employee
  • Cantidad de Vacantes: 1

Fantastic Opportunity for a Senior Executive Casino Host; Multi-Lingual Vietnamese

Location of the job: North Carolina, Cherokee (relocation would be required)

Are you looking for a place to build your career? Do you pride yourself on doing the right thing for your customers, fellow employees, community and for the environment? Well, so do we and we need someone just like you to join our team.

The Senior Executive Host will own all aspects of strategic relationships with a specific group of 300-500 VIP players for whom you direct account development, relationship building and service while on property. Purpose in this role will be to develop a lasting, growth-oriented relationship with each customer through a combination of in-person and on the phone sales activities.

What you'll do:

  • Responsible for generating casino revenue through development of VIP accounts while maximizing existing revenue streams utilizing our active databases and implementing creative marketing programs
  • Builds loyalty among valued VIP customers by developing relationships effectively utilizing marketing and upscale sales techniques
  • Maintains relationships with VIP guests through personal contact by phone and in person with the goal of maximizing gaming revenue goals as set by the management team
  • Works to utilize transportation resources, including 30-seat jet, corporate jet, direct mail to actively recruit VIP players
  • Anticipates, responds to and consistently meets or exceeds the needs of guests including, but not limited to, transportation and accommodation arrangements
  • Coordination as needed with VIP Concierge team to lead to successful delivery of pre-trip itinerary; leveraging partnerships throughout the property (Gaming, Hotel, Food & Beverage, etc.) to maximize smooth, high end service delivery
  • Establishes, coordinates, and leads both on and off-property VIP events
  • Handles difficult guests and situations in a calm, professional and prudent manner
  • Responds to and consistently meets the needs of internal clients
  • Supports and cultivates new ideas and methods to deliver business solutions
  • Identifies ways to increase efficiencies or improve product or service
  • Keeps track of existing products/services and/or progress on new initiatives
  • Stays up to date with the latest developments in the industry, current market trends and all on-property and competitor events
  • Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy

As a Senior Executive Casino Host, you must possess 

  • High school diploma or GED required
  • Three to five years? experience casino/hotel, customer service, host or other account management experience required (luxury service experience preferred)
  • Must fluently speak Vietnamese language, multi dialects preferred
  • Must demonstrate the following essential knowledge and skills:
  • Must be proficient with customer Point-of-Service systems
  • Excellent interpersonal, communication, problem solving, and analytical skills required
  • Excellent networking abilities
  • Avid member of the local community, including commercial and industry awareness
  • Neat, professional appearance with excellent personal hygiene
  • Applied functional/business knowledge; professionalism, composure, effectiveness
And we would prefer
  • BS/BA from an accredited educational institution preferred
Physical, Mental, and Environmental Demands:
  • Must be able to bend, reach, kneel, twist, grip items
  • Must be able to read, write, speak and understand English
  • Must be able to respond to visual and aural cues
  • Must be able to work in small, shared office space
  • Must have the manual dexterity and coordination to operate office equipment, including computers, fax machine and photo copier
  • Must be able to lift 25 pounds
  • Must be able to travel overnight if required
  • Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke
  • Must be able to work a flexible schedule including weekends, evenings and holidays

What?s in it for you?

  • Great Location ? The Casino Resort is tucked into the base of Great Smoky Mountains National Park, so there are stunning views from nearly every one of their 1,100 rooms. As an employee here, you?ll get to see that beauty daily. 
  • Great income ? Competitive compensation + Benefits 
  • Professional, upbeat work environment ? feel the excitement of the casino floor, the gaming, the amazing music and comedy acts, and food options for every taste.
  • Can having fun actually be a job? Yes! Don't wait, apply now!


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