Franchised General Manager

1 Vacantes
Publicado el 12 de octubre en

Travel en New York, New York

Descripción
  • Categoría: Service
  • Subcategoría Travel
  • Localidad: New York
  • Activo desde: 12/10/2019 - 21:51:34 pm
  • Cantidad de Vacantes: 1

**Job Number** 19143481

**Job Category** Property Leadership

**Location** Fairfield Inn & Suites New York Manhattan/Times Square, 330 W 40th St, New York, New York, United States VIEW ON MAP

**Brand** Fairfield by Marriott

**Schedule** Full-time

**Relocation?** No

**Position Type** Management


**Start Your Journey With Us**

Thank you for your interest in this position. It is a job opportunity with one of Marriott International?s franchisees.





Please Apply Online at: https://rhgcorp.snaphire.com/?job=46193TLNT


**Additional Information:** This hotel is owned and operated by an independent franchisee, Real Hospitality Group. The franchisee controls all aspects of the hotel?s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.






**Job Summary**





**REPORTS TO:** Vice President of Operations or Regional
Operations Director




**SUPERVISES DIRECTLY: Executive Committee Members**


**SUPERVISES DIRECTLY OR INDIRECTLY:**
All property associates, vendors, consultants, service providers


**Purpose for the Position:**


+ To supervise the overall operation, sales andmarketing, and fiscal operations for the hotel.

+ Duties include but are notlimited to, physical asset management and upkeep, budgeting; costs analysis;payroll and staffing guide control and compliance; sales activities and bookingpolicies; yield management in manners that maximize the revenue generation andresulting profits; motivating and retaining associates; communications withmanagement company and ownership and any other duties required for theday-to-day management and oversight consistent with the expectations for anyfirst class hotel operation.



**Essential Responsibilities:** Provides professional and courteous service
at all times.


**Revenue Management:**


+ Provide the Revenue Management Department with information that includes amarket analysis of competitors' rates by market segment for week day andweekend, and a forecast of local market conditions and special events that mayimpact occupancy and/or rate.

+ Support sales efforts as directed by the Regional Vice President and thecorporate sales staff.

+ Ensure that sales, front office and reservation staffs are kept informed ofrate structure, and know how to implement yield management policies andprocedures.

+ Train front desk staff tosuccessfully perform all front office operations, and revenue management andcentral reservations procedures.

+ Trainfront desk staff to successfully perform selling techniques and procedures forcurrent promotions.

+ Use assigned franchise revenue management system (i.e. MARSHA, HILTRON,IHOTELIER, MARC) to achieve maximum revenue.



**Financial Results:**



+ Be able to produce the annual budget by forecasting changes in operatingexpenses and labor cost.

+ Use business forecasts to manage costs by scheduling labor in accordance withstaffing guidelines, control other expenses in accordance with business demandlevels, and control utility expenses in accordance with energy management andbuilding operations standards.

+ Based on forecasted monthly revenue, adjust controllable expenses to maintainprofit margins and achieve planned monthly GOP and NOI (EBIDTA).

+ Explain the causes for budget variances ofcontrollable expenses, take corrective action to avoid future occurrences andadjust spending to eliminate variances.

+ Protect the company's financial assets by properly administering companypolicies and procedures for handling cash, credit card, accounts payable,accounts receivable, payroll and all other financial transactions.

+ Also, properly administer company policiesand procedures for protecting the safety of guests and associates.

+ Receive satisfactory scores for internal audits and take action to correct anydeficiencies.

+ Execute company policies and procedures for purchasing.



**Guest Satisfaction:**


+ Train staff to successfully perform guest service procedures in accordance withcompany standards (e.g., greeting, scripts, pre-assignment of rooms, etc.).

+ Train staff to successfully perform all functions for guest service and forhandling upset guest who are dissatisfied with the products and services theyreceived.

+ Personally handle difficultsituations involving upset guests.

+ Attempt to resolve all issues of poor guest service before guests leavethe property.

+ Personally respond toguest complaint letters and comment cards in accordance with company standards.

+ Manage the 100% guarantee process (if applicable) in accordance with standards,and eliminate service issues that result in repeated invocations of theguarantee.

+ Manage the franchise frequent guest program (guest rewards program) inaccordance with franchise / company policies and procedures.

+ Receive satisfactory scores from franchise or independent satisfaction surveys,(OSAT, GSS, GEI, SALT, Medalia) and RHG's mystery shopper program, and takeaction to correct any deficiencies.





**Associate Satisfaction:**


+ Recruit, select, train, motivate and manage associates to deliver guestservices and quality products that will lead to achieving goals for revenue andprofit.

+ Properly administer company policies and procedures for human resourcesmanagement, payroll administration, personnel transactions and fair treatmentof associates. Conduct wage surveys toprovide input to annual budget and to ensure that the hotel is offeringcompetitive wages.

+ When assigned potential management candidates and trainees, train and developthese candidates in accordance with Human Resources programs and guidelines.

+ Provide leadership by conducting business in a professional manner and inaccordance with all company policies including standards of conduct, businessethics and conflicts of interest.

+ Receive satisfactory scores for associate satisfaction surveys and takecorrective action to correct any deficiencies.Maintain acceptable levels of associate turnover.


**Product Quality:**


+ Ensure a satisfactory guest experience and protect the company's physicalassets by maintaining the physical condition of the hotel in accordance withestablished quality control standards.

+ Provide input to the annual capital budget (CAPEX), then manage theimplementation within company guidelines and fiscal parameters of ownerapproved plan and budget. All CAPEX plans must consider franchise standardcompliance, safety and security for guests and associates, projects providingprofitable returns on investment.

+ Manage the preventative maintenance and quick fix programs in accordance withcompany standards.

+ Receive satisfactory scores for product quality as measured by franchise orindependent inspection results and mystery shopper program, and take action tocorrect any deficiencies.



**Job Requirements**



**MINIMUM SKILL REQUIREMENTS:**



+ Must have knowledge of a variety of computer software applications in wordprocessing and spreadsheets.

+ Word, Excel, Power Point and Access.

+ Must have effective oral and written communication skills.

+ Must have good analytical skills and decision-making ability.

+ Must be able to work independently and multi-task, prioritizing as appropriate.

+ Hotel opening experience preferred.




**MINIMUM EDUCATION:** Bachelor's Degree in Hotel/Restaurant
Management or Business Degree, Equivalent experience is acceptable.




**MINIMUM EXPERIENCE:** 3-5 years as a General Manager or 5 years as
Assistant General Manager in a first class hotel operation.









_This company is an equal opportunity employer._











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